Tile and carpet cleaning require different specialist cleaning methods. Professional carpet cleaning is designed to remove embedded dirt, stains, allergens and odours from carpet fibres, while tile and grout cleaning removes built-up dirt, grime, stains and bacteria from hard surfaces. We use specialist carpet, tile and grout cleaning equipment and methods suited to each surface, helping to achieve a deeper clean without causing unnecessary damage. Whether you need carpet cleaning or tile and grout cleaning, we’ll use the right approach for your flooring.

Yes. We specialise in professional natural stone floor cleaning and restoration, helping to restore tired, dirty or worn stone floors to their best possible condition. We work with a wide range of natural stone, including limestone, travertine, marble, sandstone, slate and other natural stone tiles. Depending on the stone and its condition, our services can include deep cleaning, stain treatment, honing, polishing, restoration and professional sealing. Every natural stone floor is assessed individually so we can select the correct products and restoration process for the specific stone. We can also apply specialist sealers to help protect the floor from staining and make ongoing maintenance easier. Whether your natural stone floor simply needs a professional deep clean or a more extensive restoration, Nel’s Floor Care can recommend the most suitable treatment. (www.nelsfloorcare.co.uk)

For most homes, we recommend professional tile and grout cleaning every 12–18 months, depending on usage and foot traffic. Commercial kitchens, bathrooms and other high-traffic areas may benefit from professional cleaning every 3–6 months. This also applies to specialist flooring such as Amtico, Karndean and other luxury vinyl tile (LVT) floors, which can benefit from professional deep cleaning and maintenance to remove built-up dirt and keep the surface looking its best. Regular professional floor cleaning helps prevent staining, maintain the appearance of your flooring and extend its lifespan.

Yes. We provide professional commercial tile and hard floor cleaning for restaurants, shops, offices, hotels and other commercial premises. Our specialist commercial floor cleaning services can remove built-up dirt, grease, staining and ingrained soiling that everyday mopping and routine cleaning often leave behind. Depending on the flooring, we can deep clean, restore and protect a wide range of tile, stone and hard floor surfaces. We tailor our cleaning process to the floor type, condition and requirements of your business, helping restore a cleaner, smarter and more professional appearance with minimal disruption to your premises. Contact Nel’s Floor Care with photos and the approximate floor area for a tailored commercial floor cleaning quote. (www.nelsfloorcare.co.uk)

No. Our professional tile and grout cleaning methods are tailored to the type and condition of your flooring. Ceramic, porcelain, natural stone and LVT all require different care, so we adjust cleaning pressure and products accordingly. For delicate natural stone, we use appropriate pressure and pH-neutral cleaning solutions to help protect the surface, grout and finish. Our aim is to provide a deep, effective clean while protecting your flooring and helping to extend its lifespan.

For most households, we recommend having your rugs professionally cleaned every 12–24 months, depending on how much use they receive. Rugs in busy areas, homes with pets, children or heavy foot traffic may benefit from more frequent professional rug cleaning, while rugs in quieter areas may require cleaning less often. Regular professional cleaning removes the deeply embedded dirt, dust, allergens and grit that normal vacuuming cannot always reach. This not only keeps your rug looking and smelling fresh but can also help protect the fibres from premature wear and extend the life of your rug. If you're unsure whether your rug needs cleaning, send us a photo and we'll be happy to advise.

Yes. We professionally clean both synthetic and natural fibre rugs, including wool, cotton, viscose and many modern synthetic fibres. Every rug is individually assessed before cleaning so we can identify the fibre type, construction, dyes and overall condition before selecting the safest and most effective cleaning method. Our specialist rug cleaning process is tailored to each rug rather than using a one-size-fits-all approach, helping achieve the best possible results while protecting the fibres, colours and structure of your rug.

Yes. We offer specialist pet stain and odour removal for rugs, including treatment for dog and cat urine contamination. Unlike surface cleaning, our professional rug cleaning process allows us to treat contamination deep within the rug fibres and foundation, helping to remove the source of unpleasant pet odours rather than simply masking them. While we achieve excellent results with pet urine and odour removal, permanent staining or colour loss caused by urine cannot always be completely reversed. We will assess your rug before cleaning and recommend the most appropriate treatment to achieve the best possible result.

Most rugs are professionally cleaned for £52.99 per square metre, making it easy to calculate the cost based on the size of your rug. This price covers the majority of synthetic and natural fibre rugs. Specialist rugs, such as silk rugs, or rugs requiring additional treatment due to heavy contamination, urine, odours or other specialist cleaning requirements, may cost more. Simply send us the dimensions and a photo of your rug and we can provide a clear, no-obligation rug cleaning quote before you book.

Some rugs, particularly handmade, hand-knotted and naturally dyed rugs, can contain dyes that are not completely colourfast. This means there is a risk of colours bleeding or migrating when exposed to moisture during cleaning. We make sure every rug is carefully assessed before cleaning, and rugs with potentially unstable dyes are tested for colourfastness before the main cleaning process begins. Where necessary, we adapt our specialist rug cleaning methods to minimise the risk of dye bleed and protect the rug’s original colours. While no professional rug cleaner can guarantee that unstable dyes will never move, our experience, testing and controlled cleaning process allow us to identify potential risks and choose the safest method for your rug.